← Back to Home

Help & Support

Contact Us

Frequently Asked Questions

Account & Login

How do I create an account?
Tap "Sign Up" on the welcome screen and enter your email address and password. You'll receive 5 free stories to start your journey.
I forgot my password. What should I do?
Tap "Forgot Password" on the login screen. We'll send you a password reset link to your registered email address.
Can I use Fables on multiple devices?
Yes! Sign in with the same account on any iOS device to access your stories and subscription.

Stories & Content

How long does it take to generate a story?
Story generation typically takes 30-60 seconds. This includes:
  • Writing the story (20-30 seconds)
  • Creating the illustration (10-15 seconds)
  • Preparing audio narration (5-10 seconds)
Can I access my stories offline?
Yes! All generated stories are automatically saved for offline access. Just make sure you're connected to the internet when generating new stories.
How many free stories do I get?
New accounts start with 5 free stories. After that, you can purchase individual stories or subscribe for unlimited access.

Subscription & Purchases

What are the subscription options?
We offer a monthly subscription: $7.99/month for 31 stories
How do I cancel my subscription?
You can manage your subscription through iOS Settings > Apple ID > Subscriptions. Find Fables and tap "Cancel Subscription".
Will I lose my stories if I cancel?
No, you'll keep all previously generated stories even after cancellation.

Technical Support

The app is stuck generating a story. What should I do?
Try these steps:
  • Check your internet connection
  • Close and reopen the app
  • If problems persist, contact support

Data & Privacy

Are my stories saved securely?
Yes! Stories are saved locally on your device and securely in your private cloud storage.
Is my child's information protected?
Absolutely! We follow COPPA guidelines and only collect essential information needed for the app to function.